Be a Jedi

Be a Jedi

While most of the kids in my elementary school wanted to be sports stars growing up, I wanted to be a Jedi. I ran through the woods around our country home training to be a Jedi. During the summer, I would burn a whole day watching all three of the original movies back-to-back. I was certainly all in. I just needed a real lightsaber to cut down trees and through rock and I would have been set!

The Star Wars movies are certainly loved by millions across the world. Previously we covered Star Wars twice in our Findling Leadership series. Even still, I think there are still a few things we can learn in leadership by being a Jedi. 

Be mindful of the present


Jedi are very intentional about being in the moment. They tap into everything that is going on around them to make the ultimate connection to the Force. That can be really hard to do in real life! 

Today’s world is full of distractions that try to pull you away from the moment. Your phone, of course, social media, troubles, and stressors you have going on at work, school, or at home are just a few of the things that can pull you out of the moment. 

You won’t be able to meet your fullest potential in leadership or in life until you can begin to appreciate and become fully involved in the moment in front of you. Distractions pull your engagement levels down with others, which impacts your relationships in a potentially long-term manner. Being pulled out of the moment also makes you miss the important things going on around you that will soon pass you by. 

One of our more popular shows came from a listener question that centered around the question: Is the desire for more time really a desire for more meaningful memories? (EP 243) One of the themes from the show was that the lack of being in the moment made people feel like they needed more time or at least better time management in their day when in reality they needed to slow down and enjoy the day as it unfolds. 

Qui-Gon Jinn tells Obi-Wan Kenobi, ” Don’t center on your anxieties Obi-wan. Keep your concentration here and now where it belongs.” 

It’s a great reminder as we focus on getting our to-do lists down today while fully appreciating the moment in time that you are in. 

Let go of fear and its power over you


Fear is a common underlying theme for nearly all the Jedi in the movies. Anakin chases fear that leads him to become Darth Vader. Yoda warns about its grip and power several times. Luke and Rey both faced fear in different ways as well. One of Yoda’s famous sayings is, “Fear leads to anger. Anger leads to hate and hate leads to suffering.”

Isn’t that statement true?

Fear can turn into the driver of our life if we let it. Think about people that you know or perhaps times you yourself hesitated because of fear of the unknown. Fear of the unknown was always the biggest obstacle for me when I was running competitively on the obstacle course circuit. Those were certainly more mentally taxing than they were physical. 

Fear of failure. (PTB 283) Fear of rejection. The list can go on and on about fear and its crippling power over both our personal and professional lives. 

Actively combat fear cut off its hold over you. Do research ahead of time to help with the fear of the unknown. I would download course maps, go to the site early, and lay out all my clothes the night before a race to help ease the unknown.

Take small steps towards conquering your fear with the first goal of just stopping it from increasing space in your life. Once you gain some small victories, celebrate and move to start shrinking and ultimately eliminating that fear in your life. 

Be balanced


In over 300 shows, there are a few underlying themes that we always come back to. One of those is the emphasis to have balance in your life. It’s certainly a trait the Jedi strive to have in their own lives. The phrase “a balance in the force…” is referenced or said many times as the Jedi teach each other. They are so attuned to balance that they famously get a physical reaction when things become unbalanced or there is a disturbance in the Force.

Is there a disturbance in the Force around you today? Are you off your game a little because you are unbalanced? It happens to all of us. 

Self-reflect on the different aspects of your life today, from home to work or school. What’s taking up too much space? What’s not getting enough space? Those two simple questions can help enlighten you about opportunities to get things back in balance. Sometimes the demands of a project can take up more space in your life, which is ok as long as you don’t allow it to permanently occupy an unhealthy amount of space in your life. 

Evaluate what needs to stay, what needs work, and what needs to be removed from your life (EP 223) to help you maintain a healthy balance in your life. 

Be like a Jedi, by being helpful to others and fully in the moment, while being well balanced with fear pushed to the side. You’ll be a power for good to be reckoned with. 

Make a better tomorrow. 
-ZH

Be the willow tree

Be the willow tree

I love willow trees. It stems from my early childhood when we didn’t have much, but we did have a huge (to me) willow tree that grew in our backyard. They are found all over the world, but the one in our backyard was the only one I saw as a child. It was unique, beautiful, and tree uniquely it’s own. Something that I also wanted to be growing up. 

Here are a few things that willow trees can teach us about our own leadership and life walk. 

They grow very quickly


Willow trees are one of the fastest-growing trees on earth, producing large amounts of biomass in as little as 4-5 years. It’s a tree that truly puts all of its efforts into growth and expansion. Willow trees take full advantage of the day, and so should we. 

The idea of living a life full of personal growth, adventure, and experiences has been a huge personal driver for me in my adult life. Don’t let time be an excuse to put off something that you want or need to do. 15 years ago,

I lived in Birmingham, AL, and had a goal to visit every county in the state while doing some geocaching. I remember vividly when some of my friends stop me and commented how crazy I was for traveling so much when the price of gas was so high. My response was, “Gas is never going to get cheaper.” The price of gas then was about $2.30 per gallon then. 

Another ambitious goal was to run all the Disney races in the US in one year. 29 races across both coasts. People thought I was crazy. I thought I was crazy! We saved up some money and we were able to make it happen. Two years later, all the West Coast races were canceled, and it wouldn’t be much longer before COVID would shut down the East coast races as well. 

If you have a goal, don’t put it off. Life happens and will throw a curve or downright destroy the path to realizing your vision. Maximize your time like the willow tree to grow to your fullest potential. 

Their presence adds value to others


Willow trees hold quite a bit of symbolism for different cultures. Some associate hope, compassion, a sense of belonging, and safety to the tree, while ancient Chinese culture believed that willow trees warded off evil spirits and brought good luck. There is just something about willow trees that bring people a sense of calm and security.

How are you doing in bringing calm and security to those around you? Do you inject drama and stress into the room when you arrive or do you give people a sense that things are going to be ok? Be mindful of how you carry yourself around others and reflect on the energy and value that you brought, or didn’t, to the gathering that you attended. Some people are great at either life or work scenarios but may struggle to carry the same level of commitment and excitement across both. If that’s the case, check your personal calling (EP 161) and your level of commitment to each part of your life. 

They aren’t perfect


As beautiful as the willows are, they are not perfect. The fact that they put all their effort into growth, means that they are more susceptible to catching a disease and dying. Their roots are also aggressive and can be bad in residential areas that rely on underground and ground-level amenities like water pipes, drain lines, and buried cables. 

Nobody should expect you to be perfect and if they do, you may want to check that relationship. Even though the willow tree looks healthy, it’s the flaws just underneath the surface that could get the best of it. 

Don’t be too hard on yourself in leadership and life. It can feel like you are letting your team or your family down…and maybe you did, but that’s not the end of the world. Pick yourself up, and keep growing. Remember to lean into the power of accountability partners (EP 191) and mentors (EP 171) when things get tough, or you just need an ear to listen. 

Embrace your flaws as you grow in your leadership and life walk. Put time in its place by being intentional and actionable towards your goals, be the luck maker for those around you, and remember to be a calming presence in both your personal and professional life.

Make a better tomorrow. 
-ZH

Be the glowstick

Be the glowstick

Our family loves glow sticks. We typically keep a pack of the sticks and some of the necklaces and bracelets just in case a need arises on a trip, campout, or just a fun time in the backyard.  Our kids and friends are always pleasantly surprised when we hand them out. 

Whether you had fun with some over the weekend or used them in the distant past, you’ve likely encountered glow sticks at some point. Simple in design, but I’m sure there are a few good reminders that we can learn to better our personal and professional lives. 

They have to break to work


A glow stick that has yet to be used….is kind of boring. It’s very muted and the shape itself is typically uninteresting. It just sits there and exists. You know how to make the magic happen though; you take it, apply pressure to snap it, and then give it a good shake. Then the glow stick comes alive!

Sometimes things in our work and home lives have to break in order for us to reach a new level of potential. The breaking is not the fun part; think of a loss of a job, a relationship ending or relocating to a new area. As you go through a tough time either by choice or not, focus on the positive that is sure to happen on the other side of the change. It will help you as you move to your new normal. 

Be on the lookout to break things in different parts of your life to various degrees to find new and exciting ways to accomplish your goals. Maybe there are processes at work that you have done the same way for years, that need to be re-examined. Perhaps you’ve been living in the same location for a long time and have gone blind to all the updates that need to happen. Don’t go about trying to wreck your life, but look for things that could use a fresh approach and perspective. 

They live out their purpose & light the way


A glow stick has one purpose. To provide light for its owner. Singular in focus, the glow stick always does its job well. 

We talk pretty consistently about finding your life calling (EP 161) and finding purpose in your work (EP 312) Today may be a good day to do some self-reflection in this area. Are you following your calling and purpose? I know that it can be a challenge to step out in faith and do, but the long-term benefits vastly outweigh the short-term fear and discomfort. In the business world, I emphasize the concept of finding your job (Find your job series) instead of just going after the first opportunity in front of you. It’s a joy to see leaders embrace the concept and process to truly find and enjoy their purpose and it’s also frustrating to see another leader continue to go after just a job and job hop from one thing to another. They are wasting their valuable time and doing a disservice to the organizations and people that they encounter along the way. 

Find your purpose and calling and live it out wholeheartedly in all that you do. You’ll light the way for others as a result and become a guide for others to find their own purpose. 

They are fun


I haven’t run across anyone that had an awful time with a glow stick. In fact, it’s usually the opposite! No doubt glow sticks are fun to play with. They simply bring joy when it’s their time to shine. 

How have you brought joy to others this last month or week? Are people happy to see you or could they not care less? Some of that dynamic rests on their shoulders, but the rest is your responsibility. You don’t have to be an extrovert either to light up a room. Be authentic, genuine, and caring. Those three things always bring joy to others. 

Remember that Leaders don’t have bad days (PTB #13) and to leave your baggage at the front door of your work and house. It will be there for you to pick up and your way out if you want to! Shake off the crummy parts of your day and be intentional about having a great time with others, however, that looks for you. 

Looking for tips on having fun? Check out Have Fun (EP 120) & Have more fun! (EP 192)

Be the glow stick. Embrace, and look out for, those breaking moments, know your purpose as you shine a light for others, and have fun along the way. 

Make a better tomorrow. 
-ZH

Be a goose

Be a goose

When you think about geese, there may not be a lot of positive things that come to mind. They can be mean, very territorial, and leave a mess everywhere.

Many years ago when I lived in Birmingham, AL, I would go on runs around these beautiful little lakes in a large business complex. The only problem was that geese also loved hanging out there. Between doing the endless amounts of goose poop and the geese themselves at times, running started to be a little bit of a chore. 

Despite all their flaws, there are a few things that we can learn from geese

Everyone has time to shine and lead


Geese fly in the class V formation while migrating from one place to another. They are well known in North America and the idea of the V formation can be found in many different leadership courses and discussions. When asked where a leader saw themselves in the formation, some would say the front. They wanted to be the person leading the team. Others would argue that they wanted to be in the back, letting others shine on the team. 

The truth is that each of the perspectives is right when they are put together. Sometimes you need to be in the font, and sometimes you need to be in the back. That’s exactly how geese lead each other. They rotate who is in front to give each other rest and time to take a break.

Geese share the load and step in and lead when it’s appropriate.   

They are very loyal to each other


Geese are extremely loyal to one another. If one becomes injured or sick during one of their flights together, the hurt goose will drop out of the formation while two other geese will stay behind to protect the hurt goose until it can fly again. Mother geese are famously protective of their little ones and will chase humans and other perceived predators away if they sense that they are getting too close. In both examples, the goose is willing to give up its own security in order to protect another goose in the group. 

While we may not need to yell at every human who gets near a hurting friend, we are better friends, family members, and co-workers when we do life together and look out for one another. 

  • Keep in good contact with your peers and other co-workers so that you know when something is off. Oftentimes people could use some help and don’t communicate it to others. Be a helping hand or a hero for someone when they are down. 
  • As family members, it’s important to protect each other as we grow in our life journey. It may be by physical protection or helping someone younger (or older) navigate the internet in a safe way. Help guide your family with your unique skills and abilities. 
  • Good friends are often times where we are the most loyal, especially for those that are younger. As life continues to change the dynamic that you have with other friends, be intentional in staying connected and in each other lives. You may be the perfect ear for someone as they share the hardships that they are going through. 

They communicate…. a lot. 


Sometimes you can hear the geese overhead before you can see them. They honk, a lot and loudly! Scientists believe that geese honk so much when they fly together in order to communicate with one another mid-flight. Get too close to a goose on the ground and it will likely start honking at you and maybe even open up its wings and start flapping them at you.  Even in the mundane, it seems like geese are constantly communicating with each other and those around them. 

People love their routines. Once we get into a great groove and routine, we can often drop off our level of communication. People should know what to do and how to do it, right? It’s important to stay engaged and keep the communication going across all parties even in the small things. This keeps informed and gives you both an opportunity to share any changes that may have larger implications later. 

Despite their flaws, we can learn a thing or two about teamwork from geese. Give others a chance to step out of their comfort zone and bask in the spotlight, communicate well and often and hold true to your loyalty to others. Just be sure not to leave a mess wherever you go. 

Make a better tomorrow. 
-ZH

How to handle a micromanager

How to handle a micromanager

Micromanagers can suck all of the joy and efficiency out of your work and productivity. I know when I had them in my own life, I was more stressed and certainly not fully satisfied in my role and even had lower engagement with the overall organization as a result. Think you have a micromanager in your line of leadership? Last week we talked about how to identify one and what the possible reasons were for the behavior. 

So what do you do if you have a micromanager? Quit? Become passive-aggressive? Subvert authority? All of those may be tempting, but we’ll look at some healthy ways to address the person and behavior.

Eliminate the “You” factors


As we discussed last week, there are situations where you as the follower are driving the need for micromanagement. If the “you” factor is in play, you’re in luck. You’ll have a clearer and easier path to grow through the behavior. 

  • Be more proactive in communication. Anticipate the needs of your supervisor when it comes to what information they look for and what time frame they like to receive communication in. You can cut off some of the micromanaging behavior by heading it off before it happens. 
  • Beat those deadlines! It’s always helpful to come in ahead of deadlines and require little to no follow-up on the task or project.
  • Show your growth in knowledge. It’s also helpful to show how you are growing in experience in your immediate area and residual areas that influence your work. You may be getting micromanaged because your boss doesn’t think that you know the job well enough or you aren’t a technical expert in the area yet. 
  • Show your partnerships. Show your leader how you are collaborating with others to get the job done well. Recognize others in your conversations with your supervisor. It shows you are a team player and also lets your leader know that you celebrate the success and achievements of others. 
  • Find small ways to boost your credibility. Small wins add up. Look for ways to get some small victories in your work or responsibility to help grow your credibility and trust with your supervisor. 
  • Mimic their style. Don’t micromanage back, but adjust your style of communication to match theirs. Timeliness, length, and method of communication. 

Understand their intent


As you decipher the best way to address your leader about micromanaging behavior it’s important to understand their intent so you can connect in a way that resonates with them. Put yourself in their shoes to help understand where they are coming from. Other ways to understand intent include:

  • Tap into their vision and aspirations. Find out what they are trying to accomplish or achieve through the work that you are doing.  Having this understanding helps you communicate in a way that resonates with them and can lead to them giving you more space. 
  • Guide those that micromanage without intent. Sometimes micromanagers don’t even realize that they are one. In these cases, it may also be helpful to take the behavior from a different approach. Ask for freedom in a way that is not confrontational, “Can I run this one and check in with you to give you updates?” Start small and agree on a timetable for when check-ins will occur. 

Be straightforward


Being straightforward with your leader can be the best approach at times when it comes to micromanagement. This can be a difficult conversation to have because you may feel like you are putting your job on standing in the organization in jeopardy if the person is an insecure leader and the conversation doesn’t go as planned. 


Take a soft, yet straightforward approach. Coming in too hard will certainly not be received well and can do more harm than good. Instead of being confrontational, come in with a desire to grow through a caring approach. Try things like, “I feel like I don’t have your full trust yet to do my job well. How can I grow that trust with you?” or even more direct, “I feel like I’m being micromanaged. When you do X, I feel Y and it impacts my ability to get the job done.” Either way that you start the conversation, look to make the solution a collaborative effort where you are both agreeing on the next steps to take. 

Remember that no one loves being called out as a micromanager. Be friendly, smile, and try to keep the conversation light when possible to help your message be received better. 

Make a better tomorrow. 
-ZH

The characteristics of a micromanager

The characteristics of a micromanager

I don’t know of any company out there that goes out and looks for ineffective people and micromanaging leaders to add to their team. How ridiculous would it be to see in a job description “Must be able to micromanage others in order to get tasks completed.” 

So how do we end up with so many micromanagers that can make our work lives miserable? Sometimes it’s company culture, sometimes it’s the bad habits of the leaders, and other times it’s our own behavior that pushed the leader into a micromanagement style. 

Signs of a micromanager 


Micromanagers are typically people who want things done a certain way, but leave out the context, support, and understanding to grow an individual. Some signs of a micromanager include:

  • They generally slow down work, through redundant approvals. How often are their approvals necessary?
  • Having difficulty delegating and letting go of tasks that they previously held.
  • They can tend to be perfectionists. 
  • They need all the information before they feel confident in making a decision. 
  • They may have an underlying fear of missing out on an opportunity.
  • They lead through authority instead of influence.  
  • Tasks big and small receive the same level of scrutiny.
  • Rarely seeks input from others. 

Micromanagers aren’t all evil leaders that want to make your work life miserable. They sometimes put a high value on structure to avoid chaos and unknowns. Other micromanagers may have good intentions but struggle with self-confidence and have a poor self-image.  This doesn’t make the behavior right, but it does remind us that there is a person behind the tension and conflict that arises from micromanagement. 

Is it you or your boss?


People often assume that the leader is always the problem when it comes to micromanaging. They are the ones that are constantly over your shoulder after all in nearly everything that you do. There are times and situations where the follower is actually the cause for the micromanager. So is it you or your leader?

Is it me?


Self-reflect to understand if your actions, inactions, reputation, or trust levels are driving the micromanagement. Some thought-provoking idea starters include questions like:

  • Are your priorities aligned to the teams and organization goals? This can sometimes get misaligned especially for those that are creative and innovative. It’s not always micromanagement when your leader needs to stay close to keep you focused on the rights tasks.
  • How have you been on deadlines? Have you missed several lately or are you the last one to complete your part of a project?
  • What is your trust and respect level with your leader?
  • What is your cadence of communication with your leader? Are you keeping them aware of project and task status? It’s likely that your leader needs to make others (including their boss) aware of the status of the important things that you are working on. 

While the leader ultimately decides how to lead, your actions may be contributing to the behavior or even pulling them to a micromanagement style that they don’t enjoy.

Is it them?


There are times when you are doing all the right things, yet you are still being micromanaged. This may be because of the leader themselves. Ask yourself these questions to help understand if the micromanagement is leader-driven.  

  • Are they laser-focused on things getting done a certain way? Exclude safety and compliance when considering this behavior. When it comes to safety and compliance regulations, there is often very little wiggle room to take things from a different approach. 
  • Are they new in the role? Leaders can often struggle a bit as they cross the juncture to a higher level of leadership. They need to adapt their priorities and let go of certain responsibilities that they previously held. 
  • Are they stressed out all the time at work? They may be feeling real or imagined pressure to hit a quota or deadline.
  • Do they have a fear of failure? Perhaps they have an extensive, “do not do” list when it comes to how you do your work. 
  • Are they a perfectionist that will jump in and take over a project or task? This can check several boxes for the leader including a self-esteem boost, and validation of their own work.
  • Do they have trouble trusting others, especially when their reputation is on the line?

Try your best to look at both sides neutrally to avoid having a confirmation bias towards the person and situation. Your mind can easily decide on the reasoning behind the micromanagement and then begin looking at small things that confirm that line of thought, even when it’s not reality. 

Does your company enable micromanagement?


Micromanagers aren’t born into the world. They are created through their personal experiences and are enabled by those around them. The culture of the organization can unknowingly feed and grow micromanagers among teams.

  • A leader may begin having micromanaging tendencies if they hear their leader share about poor employees or discuss others in a negative light. 
  • Senior leaders may not trust their frontline employees. This distrust can cascade down the leadership ladder and impact how they lead. 
  • The Sr leader may not be in touch with what is going on further down in the team and is missing the opportunity to coach the leader out of the poor leadership style.

Understand the signs of a micromanager and then step back and take an unbiased approach to understand where the behavior is coming from. Appreciate the part that you play in the relationship dynamic. Next week, we’ll cover how to handle a micromanaging boss. 

Make a better tomorrow. 
-ZH

The Career Toolkit with Mark Herschberg

The Career Toolkit with Mark Herschberg

This week Zack sits down with Mark Herschberg to discuss his latest book The Career Toolkit. During the podcast, you will learn about:

  • How to maximize your efforts in terms of growth and potential
  • What personal considerations should be thought about when looking at a new role
  • Demystifying HR’s role in the hiring process
  • How to get your resume in the right hands
  • Remember that you are always interviewing
  • The power of communication and it’s ability to raise or lower your potential

Resources from the show

Mark’s book

The Career Toolkit App

About Mark

Mark Herschberg is the author of The Career Toolkit, Essential Skills for Success That No One Taught You. From tracking criminals and terrorists on the dark web to creating marketplaces and new authentication systems, Mark has spent his career launching and developing new ventures at startups and Fortune 500s and in academia. He helped to start the Undergraduate Practice Opportunities Program, dubbed MIT’s “career success accelerator,” where he teaches annually. At MIT, he received a B.S. in physics, a B.S. in electrical engineering & computer science, and a M.Eng. in electrical engineering & computer science, focusing on cryptography. At Harvard Business School, Mark helped create a platform used to teach finance at prominent business schools. He also works with many non-profits, currently serving on the board of Plant A Million Corals. He was one of the top-ranked ballroom dancers in the country and now lives in New York City, where he is known for his social gatherings, including his annual Halloween party, as well as his diverse cufflink collection.

Four ways to find purpose in your work

Four ways to find purpose in your work

I seem to coach and help a lot of leaders looking for their next job or step in their career. One thing I always stress is for the person to find their job, not just any job. (Ep 228-231) There is an intentional reason behind the distinction between the two; your job has purpose and will give you long-lasting satisfaction, while any available job will likely leave you empty and back and same place of searching for another role. 

We all want our work to mean something. We want to know that we are contributing to something larger than gathering a paycheck. Here are some ways to lock in on your purpose as you carry a strong connection to what you do. 

1. Find purpose in your purpose


A purpose that doesn’t run deep or ring true on a foundational level is…well not a true purpose. 

It’s easy for an organization to say, “These are our Values and the purpose of our work.” Unless you find a way to connect with that on a personal level then that purpose doesn’t really mean anything.  We all have inherent things that uniquely drive us and motivate us to be our best. Some people are drawn to be connectors, others are servants, others creative, builders and solutionists. Connect to whatever your inner drive is to latch on to your purpose in your work. It’s common to find people working on the same team and on the same tasks with totally different purposes for being there and finding value in their work. 

2. Think of purpose holistically 


I’ve coached several very talented people in the past that had bountiful potential. It struck me as odd at first how some would burn out, not meet their potential and leave their job. You could see it coming towards the end, so it wasn’t a surprise but it surely was disheartening. They were frustrated by not reaching their sense of purpose, which was often a world-changing event on impact in the organization.  

Purpose is certainly having a large-scale impact on others, but that is not all of what purpose is. Those “tent-pole” moments of purpose don’t happen on a daily basis, and if we hold ourselves to the all-or-nothing mindset of purpose we can have long stretches of dissatisfaction in what we do. 

Think of purpose holistically. We often talk on the show about how minor things matter. That’s certainly the case with purpose. Making someone’s day a bit easier, bringing a smile to someone’s face, or helping someone meet a need could all be parts of your purpose. Find purpose and joy in the smaller things that you do throughout your week. There are plenty of small opportunities to serve a bigger purpose and cause in what you do. 

If you only chase after monumental purpose moments and events, you’ll find yourself unfulfilled. 

3. Break the comparisons


Not everyone is going to be a CEO or someone that is written about in the history books. As obvious as that sounds, there are plenty of people that put their purpose and impact through a comparison lens of others.  Perhaps you look back every once in a while to see how you are doing compared to your high school or college classmates. Maybe you compare yourself to your teammate or a family member. Letting go of the self-induced pressure of legacy frees you up to truly live out your purpose in your work and in your life.

I once coached and mentored a small-town business leader who was singularly focused on leaving a great legacy behind as he retired. You’ve likely never heard of him, but that doesn’t mean his legacy with those that do know him is any less valuable. He truly lived thrived in his purpose to serve others by not caring about comparisons between him and someone else. 

4. Remind yourself of your purpose


We can lose our focus on purpose through changes in the how of the work, cultural changes, or technology changes. If you find yourself struggling to find the Why in work, take some time to refocus on what you do. 

  • Make a list of all the things that you enjoy about your job. Remember the small things!
  • List out all of the accomplishments you’ve had over the last 6 months or a year. You’ll likely be surprised by how much you have accomplished. 
  • Take some time off to refresh and recharge. 
  • Be transparent with your supervisor or peers. Look for new opportunities or projects that you can be a part of to help introduce you to some new people and concepts. 

Latch on to your purpose, let go of comparisons and keep your focus on your Why as you navigate change. You’ll be more productive, have a higher sense of satisfaction, and work in what you do and you’ll have a long-lasting impact on others. 

Make a better tomorrow. 
-ZH

Showcase your work ethics

Showcase your work ethics

Work ethics is a driver behind how you go about doing your work. Companies are continuing to increase the value of those that lead themselves with a strong work ethic, not only because of how productive they are but also because the world is changing. Customers and clients are holding organizations accountable to do the right thing, now more than ever. 

Having a strong work ethic can give your income a boost, lower stress, and make for a better working environment. 

Work Ethics Examples


As you think about your work ethics, it’s good to start with an understanding of areas that work ethics encompass.

  • Integrity
  • Professionalism
  • Productivity
  • Responsibility
  • Cooperation with others
  • Reliability
  • Discipline
  • Commitment

Ways to showcase your work ethic

Here are just a few of the ways that your work ethic can shine on others. 

Everything is in on time including yourself: I have found that this is one of the quickest and easiest ways to let your work ethics shine.  It doesn’t take long for others to notice when you consistently turn in work on time and even early. The same action should apply to yourself. Be on time for work (or a few minutes early) and arrive on time for meetings. 

Plus the experience or product: Another way to showcase your ethics is by going above and beyond expectations. I call it plussing the experience or product because you are delivering the final product expected plus ________. The plus can be any number of things. It may be timing, an extra layer of polish, an expansion, or anything else that adds extra value and purpose to what you are working on. 

Raise your hand when others don’t: Stepping up and tackling the less pleasant aspects of your job or taking on extra duties or projects outside of your job description is another way to shine. I personally have found both thoughts to be helpful. In prior roles, I was able to stand out by taking on things that no one wanted to do and breathing new life and quality of excellence into it. Other times, I’ve filled in the gaps of work needs that weren’t in my job description, but I had the talents and skills to contribute in a positive way. 

Weather the storm: Not every day is a perfect and beautiful workday. Some days, or even weeks and months, can be challenging for a number of reasons. Your ability to weather those proverbial storms successfully while keeping positive working relationships speaks volumes about your work ethic. 

Tips to increase your work ethic

Think of yourself as an ambassador. Put your organization up in a positive light with those that you work with and those you interact within your personal life. Be on the lookout for ways to connect your business with others, even when it’s outside your normal scope of work. 

Beware of distracting co-workers. You probably know, or maybe you are, a person that enjoys talking a lot. While the social interaction is good, you can quickly lose precious productive time that could have been better spent elsewhere. Check your self-awareness to know when it’s time to break away and get back to work and avoid the temptation to jump into every conversation that you going on in the office. 

Don’t avoid tasks and communication. We all have unique times of the day that we are more productive and efficient. Use those times to know out big thought-provoking, creative, and even physical projects. During the other times, knock out the tasks and communications that don’t take a lot of effort. Putting off menial tasks and communications shows a lack of care for your role and for others. 

Seek professional growth: A great way to showcase your work ethics and overall professionalism is to seek out professional growth. Think of an athlete that is in peak condition. They don’t stop training and pushing their capabilities once they become known as the best of the best. In the business world, many leaders do plateau at some point after reaching their career aspiration, or they give up and settle before ever reaching their goal. 

Be intentional about weaving in continuing education in some form throughout the year. What are a couple of books that you could pick up? What is an area of expertise that you want to grow in? Who can you learn from that’s in your network? Are there any conferences, workshops, or courses that are interesting? Whatever your path, showcase your work ethics by pushing your own development. 

The benefits

There are several benefits for you, your team, and the company as you highlight and live out your strong work ethic with others. 

  • Your personal branding increases significantly with others.
  • Your ability to build good working relationships becomes easier. 
  • Establishing trust and buy-in happens more quickly. 
  • Decision-making is easier when you tie the decision to your ethics and the purpose of the team and company. 
  • You are more productive in your personal and professional life. 

Influence your team, peers, and influencers through a strong work ethic. Your earning potential and your level of satisfaction in what you do will only get stronger. 

Make a better tomorrow. 
-ZH

Dealing with feedback that is not well received

Dealing with feedback that is not well received

Wouldn’t it be nice if everyone was open to feedback, thankful for the insight, and then acted on the information in an impactful way? Leadership certainly would be easier, but unfortunately, that’s not the reality that the majority of us face when giving feedback to teams.  People come with various levels of baggage and history that impact how they receive feedback. Some cry, some yell, and others try to avoid it altogether.

Before jumping into a feedback session, think about the person and how they likely will react to the information. Prepare yourself mentally and emotionally, latch on to your Why, and have the conversation in a neutral, distraction-free place. 

For those that have a tendency to cry


It can be easy to get frustrated or distracted when the other person consistently cries when they receive feedback. There are a number of reasons why someone reacts in this way ranging from low self-esteem to feeling like a personal failure when not meeting expectations. Regardless of the reasoning behind a crying reaction, your message still needs to be delivered, even when it makes you uncomfortable. 

  • Be prepared for a follow-up meeting if the person needs to calm down. Pushing through the conversation carries little value for either party. 

  • Assure the person that you have their best interest at heart. Just because a message may be hard, doesn’t mean that your delivery has to be. Approach with care and empathy while sticking to your standard. 

  • Acknowledge the emotion in the room. Leaders sometimes want to ignore the emotion and continue on in the conversation, because of their own annoyance or uncomfortably. Take a moment to acknowledge them, and frame up the why behind the conversation before carrying on. 

Be on the lookout for people that cry during feedback that don’t normally do so. It’s often a sign that something bigger is going on with the person either personally or professionally. 

For those that yell


Sometimes people respond to feedback by yelling and becoming aggressive verbally and even physically. These people can be hard to coach for a couple of reasons. Either A) You have lower managerial courage (PTB 81) and you tend to avoid these types of conversations or B) You aren’t intimidated and will volley back fire with fire. Both have major pitfalls when it comes to feedback; the first lets the problem continue to fester and the second one only validates the reason for the other person’s anger. 

Your winning approach here is to stay calm. Stay calm and collected even when your heart may be pounding out of your chest. Lower your voice as they raise theirs. They’ll have to lower theirs as well in order to hear you. 

  • Call out poor behavior as you see it. “I need you to lower the volume of your voice.”

  • Let the other person know your expectations and be willing to cut the conversation if they can’t control themselves. “This is not productive and we can’t continue the conversation like this. Take a moment for yourself here or we will need to reschedule this.” 

Hold to your standard without matching their level of anger. 

For those that are defensive


Have you noticed how those that are the most defensive are also the most critical of others? Often rooted in low self-esteem, these people may feel humiliated, degraded, embarrassed, or exposed by your feedback and constructive criticism.  The key here is to not let the person slip through the conversation without being accountable for the change needed. 

The person may very try to deflect the conversation in a different direction. “You don’t know everything that is going on”, or “This is X person’s fault.” Not only are they deflecting responsibility, but they also want to engage in their statements to change the focus of the conversation. 

  • Put a spotlight on accountability. “I see this as your responsibility.” Highlight their role in the situation. 

  • When they play the victim, ask them about what role they could have played to impact the outcome. 

Address the recurring behavior


Now that we know how to address these main blockers to constructive feedback, should we put these practices in place and move on? Of course not! If you have someone that consistently exhibits one of these reactions to feedback, have a session on that behavior itself.  “I notice every time that I give you feedback, you react in ______ way. I want the best for you, and I know that you do as well. How can we connect on feedback in a way that is more open?” Next, explain your expectations for how they need to do their part in accepting feedback.

Help the situation by providing feedback in smaller amounts instead of letting it build up and keeping the conversation as close to the occurrence as possible. 

Your people need feedback in order to improve and reach their fullest potential. Address the criers, yellers, and avoiders in a way that hits home for them so you can give feedback that is processed in a positive way. 

Make a better tomorrow. 
-ZH

Feedback in the right setting

Feedback in the right setting

Feedback in life and in work is essential for our personal growth. It’s important for you as a leader, friend, and family member to share feedback that adds value to the person that you are giving it to. 

Equally important to the actual feedback that you give is the setting in which you give it. I know I have been guilty of mentally shutting down in the past when the feedback was given at the worst time and delivered without much thought put into it. I’ve also mishandled giving feedback because I was more concerned with the delivery instead of how it was delivered. 

When to give feedback in a group setting


There are times when giving feedback in a group setting is your ideal option

  • More than one person on the team was involved in the problem or issue that the feedback is about. 
  • The issue involves the majority of the team. 

People want to hear feedback from the source and not 2nd or 3rd hand from someone else. Do your best to give feedback directly to the group that is involved so that they can hear it straight from you and seek any further clarifications. 

When the team falls short, a coach huddles the team up and talks through the play. In the military, your squad or platoon is often given feedback together because of how close they work together towards a goal. At home, maybe the kids collectively didn’t meet your expectations. When the group is involved, share it with them as a whole. 

When to give feedback one-on-one


There are other times when giving individual feedback is the appropriate setting. 

  • The feedback is meant for an individual
  • The feedback is of personal nature

People hate it when their time is wasted. When you pull in a whole team to give feedback in a general way that was caused by one person, you aren’t being effective with anyone. The ones not involved will see this as a waste of their time and it will hurt your credibility. The person that actually needs the feedback, may either be embarrassed, which hurts your trust level, or they feel anonymous and don’t take your feedback to heart. You lose all-around in this scenario!

Have the managerial courage to have a one-on-one conversation with the person and address them directly. If the feedback is personal in nature, always take time to address it directly instead of using someone else to give the feedback. 

Be sure to give one-on-one feedback in a setting that is quiet and non-distracting if possible and away from other curious ears. 

When not to give feedback


Some of the best feedback I have ever given was not actually giving it to the other person. Counterintuitive? It may sound that way, but you need to check the reason behind the need for feedback. 

You don’t want to let your emotions fully drive feedback. You’ll only offer feedback that pushes the person away, potentially damaging a relationship and giving your feedback a 0% chance of acceptance.  Think about all the viral videos of people in full rage mode yelling at someone in public. Obviously, emotions have gotten the best of the person, and without a doubt, whatever they say is not going to change the situation for the better. Perhaps you are not going to go viral in fits of anger, but your emotions are clouding your thoughts on feedback. Take time to settle down, reflect and then determine if the feedback is worth giving. 

We have said before that it’s important to give coaching and feedback as close to the issues or occurrence as possible. There will be times where you’ll want to give instant feedback, but maybe you take a step back and see the fuller picture and consider what else is going on. Feedback given from a very narrow perspective is rarely taken well and actioned on even less than that. 

Reflect on the why behind your feedback. Are you giving it to make the person better or because it makes you feel better? If it’s for yourself, it may be best to not give it at all. 

Think about your feedback and the setting that you are giving it to the other person.  Maximize your gift to others by giving it in a thoughtful and caring way in the right setting. They will be more likely to appreciate it and take it to heart. 

Make a better tomorrow. 
-ZH

Onboarding your team for success

Onboarding your team for success

There’s typically a lot of excitement when a new person starts on the team. As a leader, you are looking forward to the extra help and what the person can offer to the team; for the new employee they are excited about a fresh opportunity and look forward to serving somewhere that has an impact both personally and professionally. 

It is important to have a strong strategy around onboarding a new team member because let’s face it….sometimes good help is hard to find and studies show 31% of people have quit a job within 6 months of taking the role. 

Start out with a strong foundation


Make it simple, make it easy, and make it fun. Think back to dating when it comes to a new employee.

Before you went out on a date, you probably put some extra attention on your appearance and worked out all the details to make sure that it was a perfect event. That same level of attention and intentionality should be put in ahead of a new person’s arrival. 

  • Is their workstation set up for them?
  • Access has taken care of ahead of time?
  • is the equipment (CPU, hardware) ready for them? 
  • Is your schedule set so you’ll have protected time to spend with them?
  • What other miscellaneous things need to happen beforehand to have a great first week?

Be a connector


Your new people are going to rely on you to be a connector in two ways; first to introduce them to other key people on the team and larger organization and secondly to connect them to the larger context of what’s going on around them. 

Networking: Starting a new job with a new company is hard and it can be overwhelming sometimes. Be intentional to connect the person to other people across the team and capitalize on moments to bring them along to meetings and meet and greets so that they can starting connecting to what will be their larger professional network. 

Context: We can be tempted to throw the person right into the work and have them starting to immediately produce. In order to be truly effective, they need to understand the context and the why behind what they are big asked to do. 

Slow down and explain the why and story behind the reasoning of the approach, why the tasks need to be done, and what the impact is on the larger goals at hand. This won’t be a one-and-done process; you’ll need to continue to fill the context as new projects and responsibilities take shape. 

Set them up with a partner/mentor


New employees often share the sentiment that they appreciate a good friendly co-worker, mentor, or partner to lean on while they learn their role and responsibilities. 

Assigning a person on your team to play this role with a new employee is a win for all parties. Your new employee is keeping a high level of engagement while you are not there, you have confidence that they are getting the support that they need and it’s a chance for the mentor to grow in their own abilities both personally and professionally. 

In order for this partnership to reach its fullest potential, set some expectations on what they should cover together, the tempo for check-ins, and what the end goal is for the relationship. Without good parameters and expectations, even the best-intentioned mentoring relationships can fall aside due to other work priorities and life in general. 

Think about the person’s longer experience 


Over the years when I’ve asked leaders who long they onboard a person, I get a wide variety of answers. Some say a few days, and others say up to 90 days. As you work to onboard a new employee I would encourage you to think about a year’s worth of experience. 

A year may seem like a lot but think about a year’s worth of work where you are. It’s likely that you have some busy times and slow times during the year. You may have projects, tasks, or responsibilities that fall into a specific time of the year that only occurs once a year.  You are selling your new person short if you stop onboarding them at 90 days when many of your big-ticket items of the year are 6 months from now. 

As their rolling 12 months progress, you shouldn’t have to stay as close to them in their daily work, but you should be mindful and intentional to spend time with them and help them learn seasonal changes and big projects that occur throughout the year. 

One of the biggest reasons people leave in their first year is because they didn’t get the support to be successful in their role. 

Engage with your new employee throughout their first year with you. You’ll increase your retention rates and new people will feel welcome and supported as they start a long career with you. 

Make a better tomorrow. 
-ZH

Building trust when you are new

Building trust when you are new

Being new to an organization or new role can be an exciting time. Your energy and engagement levels are very high and if you found your job instead of settling on any job out there (EP 228-231), you likely have high hopes for your future with the company. 

The transition and onboarding time can also be stressful as you want to show your worth with others and quickly build trust with the new team and leaders. 

Let the Values and your ethics guide you


Nearly all established organizations have some form of values that they claim to adhere to. Great companies live those out and are intentional in keeping their Values front of mind with their people. At other companies, the Values may just be another decoration on the wall. Regardless of how deeply tied to their Values they may be, they are giving you a roadmap to build trust and credibility quickly. 

Let your work and actions show your alignment with the Values and live them out in your daily routine. I also find it helpful to begin inserting the Values into my work vernacular to help me stay intentional in alignment and subtlely show others, my values, and ethics. Even today as I coach leaders across the US, I try to tie in their Values to conversations. 

Standing up for what is right is another way here to help build trust and credibility. It’s more tempting as you try to find your place on the team to compromise a little in order to fit in and to please a consensus. Hold to your ethics to grow long-term trust with others. 

Sometimes silence builds more credibility


It can be tempting to want to speak up a lot as a new person. Besides, they hired you for a reason and to be an expert or thought leader in your assigned area. The caution with always having something to say, especially as a new person, is that you may come across as trying to push your own agenda or perspective.  

Lean into your active listening skills and have the self-awareness to know when you should, and shouldn’t, share. You can build trust and credibility by being a trusted ear where people feel like they can be heard and their input is valued. 

Remember that trust takes time


You know how trustworthy you are, but it’s going to take some time to earn that trust with others. Here are some quick tips as you long-term trust with others. 

  • Deliver on your word. If you make a promise, others know that it will come into reality.
  • Always be on time. Meetings, deadlines, tasks, and projects. A great way to build credibility incredibility fast is to show consistency by beating deadlines. 
  • Trust others. Giving trust to others is an important part of receiving it as well. 
  • Embrace accountability in yourself as you make mistakes. Take ownership, ask for forgiveness where needed and move forward. 

How leaders can help


So maybe you are not new, but you are a leader of someone that is new to the organization or in their current role. Support their growth by helping them highlight these tips and behaviors in their work and interactions with others.  Check-in with them to see how they feel their relationship-building efforts are going as they earn the trust of others. 

Building trust is critical to your success in your role, but it’s not something that you can transactionally obtain. It must be earned from those around you. If you take a misstep in this area, it doesn’t have to be the end of the world. (ep 174). Keep making progress as you build trust with others. Both you and the other person will benefit. 

Make a better tomorrow. 
-ZH

How to handle tough conversations

How to handle tough conversations

Tough conversations are…well.. tough.  It’s certainly not the most enviable part of being a leader, but it’s certainly a differentiator between an ok manager and a leader worth following.  A great leader doesn’t shy away from difficult conversations, but at the same time isn’t confrontational enough to create unneeded drama in the workplace. They have the conversations that need to be had with positive intent that benefits the individual and the team. 

Here are some things to remember as you step up to tough conversations. 

You aren’t (and shouldn’t be) alone


You shouldn’t walk through your leadership journey (or life) alone. There is power in having a great mentor (ep 171), having accountability partners (ep 191), and building strong relationships (ep 209). Leveraging those relationships in times like this is helpful as you prepare for those difficult conversations. 

Seek feedback, discuss the situation, and bounce ideas of approach off of your trusted advisors, and mentors. They may be able to fill in a perspective that you haven’t considered or give you valuable feedback on your approach or intentions. 

Many organizations also have HR support, either as a generalist or someone that specifically works with employee issues. Be sure to partner with these groups for guidance. They can help to ensure that you are good from a legal and best practice perspective. 

Go in with a plan


No matter your level of comfortability with improvisation when speaking to others, always plan through the key points that you want to share when having a difficult conversation with others. 

Here is a real way that a tough conversation can go if you head into the interaction with the “I’m just going to wing it” mentality.

  • You begin the conversation, it meanders a bit and you miss one of the key points of the conversation. 
  • The person responds in a way that you hadn’t considered and you improvise some more. This takes you further off course. 
  • The other person reacts to the change in direction. 
  • Now you react again to the other person, further taking you off-topic. 
  • Rinse and repeat the back and forth.
  • By the end, you are both at your wit’s end. You’ve only further eroded the relationship and can’t realistically expect any kind of behavior change from the person, because they haven’t accepted the feedback that you wanted to give. 

Not ideal! You’ve likely seen that conversation play out several different ways in both your personal and professional life. You don’t necessarily have to have a script for every conversation, but you should always have a plan: 

  • What are the key points that you want to get across? 
  • What is the impact of the reason for the meeting?
  • What time frame do they need to correct the behavior or action?
  • What is the best place or environment to have the conversation?
  • What are some ways that they may react? Are you mentally prepared for those reactions?

Acknowledge your feelings


We have experience feelings leading up to and during those difficult conversations. It’s likely that you are frustrated, disappointed, or even angry with the person and the decisions that led to a need for a tough conversation. Take time to acknowledge those and process them as you prepare for that talk with the other person. 

You may be given the advice to “shut down” your emotions and just plow through the conversation with the other person. (A just do it mentality) Sure, you may be able to navigate a conversation this way, but you’re less likely to come out on the other side of the interaction in a way that truly adds value to others. 

Instead of shutting off all emotions and coming across as cold and uncaring, lean into your emotional intelligence skills in order to acknowledge both your and the other person’s emotions without letting emotions run rampant over the reason for the conversation. 

One tip in coaching while acknowledging emotion comes from EP 205: How to Handle Toxic People:

  • Be honest and give feedback.  It’s okay to be assertive and to the point. “When you _____activity_____ I get/feel/become ____emotion_____. I need ________ going forward. I wanted you to know this because__________ (It impacts my work and I want to have a good relationship with you, I care about you, I want us both to do well, etc)

It’s ok to be nervous or to have butterflies in your stomach before a difficult conversation. Acknowledge them, remember your plan and partnerships with others that have supported you up until this moment. Go into the conversation with positive intent while showcasing your strong emotional intelligence and empathy skills.  The other person will be better equipped with proper expectations and you’ll be strengthening your own leadership qualities in the process. 

Make a better tomorrow. 
-ZH

How transparency helps your team & career

How transparency helps your team & career

Transparency is not a new leadership issue that people have faced. For years, employees have said that they simply don’t trust their leaders to give them the full story of what’s going on a daily basis. 

The leaders that do break the cycle and become more transparent and authentic in what they do see benefits not only for their team but to their own career as a result. 

The benefits of transparency for yourself and your team


It pays to be transparent with others. The efficiency of the team increases, trust is strengthened, buy-in begins to rise and people are more satisfied in their work. Here are some additional benefits of being transparent in how you lead others. 

Higher employee engagement


A leader that’s honest and open with others, gains a deeper level of trust with those that they work with. Their team and co-workers feel safe, valued and they are much more likely to share candid feedback and insight. 

People are more engaged and bring extra effort when they feel like they have an honest view of what’s going on and are empowered to be transparent and authentic themselves. 

Bringing clear expectations


We’ve talked before about how some people hold knowledge as power over others. As a transparent leader, you freely give out knowledge, updates, and context to others so they have a very clear picture of the current state, a vision of the future state that you are shooting for, and a roadmap of how to get from here to there. 

Survey struggling employees and they’ll often point to lack of clarity and vision as a reason for the team’s ineffectiveness. You’ll likely hear something like:

  • “I don’t know what’s fully expected of me to get the job done.”
  • “I often don’t have all the puzzle pieces (info) to get the task done like leadership is expecting.”
  • “I don’t know what the other group is doing to help us make it to our goal” (Silos)

Hearing a lack of clarity statements, means you’ve opportunities around communication and transparency with others. 

Stronger solutions to problems


Transparency from leaders often generates better problem-solving from the team and stronger solutions to the problems that your team needs to conquer. By being open and honest, people can bring creative solutions to the table that you may not have even considered. 

Tips to be more transparent


Being a transparent leader may push you to the edge, or even past, your comfort zone.  This change may take a more thoughtful approach in how and what you communicate and know that it will take time to permeate into others for their own behavioral change. 

  • Establish an expectation for leaders to be transparent with business developments and decisions. The higher up you go, the more important that this becomes. Be clear in what you expect from others, model it so they can see it in action, and check in to see that it’s being lived out.
  • Know that transparency doesn’t mean oversharing. Sometimes we think that transparency means that we have to tell people everything that is happening behind the scenes of a decision. Know that this is not the case. If there was drama or someone didn’t represent themselves well in a meeting, sharing that with others is not transparency, it’s gossip. Share information without the unnecessary baggage. That baggage dilutes the message and doesn’t reflect well on your own leadership. 
  • Have regular meetings where you share updates about the company, team, and progress on what you’ve been working towards. Thinking back to when COVID first became widespread in the Winter/Spring of 2020, the best companies got out ahead of the uncertainty that was happening and having more consistent updates of the state of the virus, how it impacted the company and what they were doing to address people’s concerns. Transparency is highly valued in times of uncertainty. 
  • Adopt an open-door policy, not just in words but in action. I’ve worked with many organizations that had an open-door policy on paper, but once someone took advantage of the opportunity, they would get in trouble for a variety of confusing and silly reasons. Practice transparency that allows others to connect with you (and your leaders) without fear of political blowback, repercussions, and other consequences. 

Being a transparent leader isn’t always easy. It requires you to be authentic and vulnerable in a way that you may not be fully comfortable with. Embrace transparency in your leadership and see how your team benefits and your own career accelerates as a result. 

Make a better tomorrow. 
-ZH

How to delegate the right way

How to delegate the right way

Delegation is a part of leadership that every leader needs to master in order to keep their team efficient, empowered, and successful. Delegation is also needed for the leader’s sake; you can’t (and shouldn’t) do everything by yourself. 

Sometimes we don’t delegate enough, while others delegate too much. It’s important to find the right balance and ensure that you are delegating to your team in the right way. 

Delegate for the right reasons


Before you delegate anything, you need to make sure that the need and want behind the delegation is aimed at the right purpose. Although delegation is critical to the success of the team and your personal leadership, it shouldn’t be done due to neglect or lack of interest.

Delegation should be used as a development tool for the person to grow in their current role. It’s also not “Delegate and forget it.” You still need to check in with the person that you have delegated the task to ensure that they feel comfortable with the ask, and are completing it to your expectations. 

Set proper expectations


The person that you are delegating the task to needs to know exactly what the expectations are around timing, quality, and communication. They need to know what needs your input, what does not, and what are the boundaries and guardrails in place with the extra responsibility. Be crystal clear in this area, leaving no ambiguity for the person to stray from the path that they need to take in order to be successful.

Take time to share about accountability, and emphasize the importance of transparency (EP 305) and condor. 

By setting clear expectations, your likelihood of getting frustrated or disappointed with the intended result will dramatically drop.

Set them up for success


In addition to knowing what the expectations are, the person also needs to have the tools and resources to be successful in taking on the task. The most important resource that you can give them is the authority necessary to get the task done. Without the authority, your person is going to have a much harder time getting the job done.

After you have given them the authority, communicate to others with whom the delegated task impacts to let them know that the employee will now be leading the task or job. This helps pave the way for the person with the delegated task as they reach out to partners to complete what’s asked of them. 

Lastly, you need to ensure that they have the proper access, clearance, and equipment to get the job done. 

Check for buy-in


Check with the person for their buy-in before you hand off the task to the person. You want to make sure that they feel confident that they can do the job, understand your expectations and feel like they have everything that they need to be successful. 

Think of this as a final check-in before you send them out to conquer the new assignment. Answer questions, make adjustments and give clarification as needed. 

Check-in, give feedback, and celebrate


Now that you have delegated the task, create a consistent cadence of check-ins to sure that things are going well. Your level of oversight and check-ins will largely depend on the person. Someone new will need to have a very regular cadence of check-ins while someone that has been around a while might appreciate fewer check-ins. Give the person feedback and again make adjustments as needed. 

In the circumstance that a person still struggles with the tasks after multiple check-ins and coaching sessions, it may be time to give the task to someone else. It’s better to reassign the job than to let the person continue to struggle and the quality of the task continues to fall below expectations. 

Don’t forget to celebrate their success at doing a job well done!

Delegate in the right way and your team will feel more empowered in their role and you’ll be on your way to achieving a healthy balance in your daily and weekly tasks. 

Make a better tomorrow. 
-ZH

Listen even when it’s difficult

Listen even when it’s difficult

Listening can be hard. There are typically many things vying for your attention while you try to focus on someone else, from the speaker to your own mental and emotional state and even the setting where you receiving the message. 

Here are some factors that make listening difficult at times and what we can do to help ourselves listen better.

Barrier 1: The Speaker


There are many ways that the speaker themselves can be a barrier in order to listen to them effectively. Their speech, dialect, or accent may be hard to follow. Also, the speed, or lack thereof, of verbal communication can be hard to comprehend. 

To tackle this part of the barrier, politely let the person know that you are having trouble following them and ask for any slight adjustments. I recently interviewed someone from the Northern US, where people have a tendency to talk at a very fast pace. People talk at a much slower pace here in the Southern US, and while I could understand him, it was becoming a bit taxing after a while. After a question was answered, I gave us a time check, affirmed their excitement for the role, and asked if they would mind slowing down just a bit for me.  The rest of the conversation went great as a result. 

The speaker’s physical appearance can be a distraction as well. Maybe, it’s the way they are dressed, something in their teeth, or perhaps something entirely inconsequential that’s calling our attention. 

If it’s an easy fix and appropriate to do so, you can help the person and yourself out by letting the speaker know. If it’s something that they can’t be fixed in the moment or perhaps just a personal hangup that you have, mentally acknowledge it and then put extra effort into focusing on what is being said. 

Barrier 2: You, the Listener


It’s been said that when you see a problem, that you need to first look in the mirror to make sure that the problem isn’t you.  Sometimes our barrier to listening is the messenger instead of the message itself. 

If you have an issue with someone or a personality difference that is causing a barrier in your ability to listen, then ultimately the responsibility falls on you in that moment, not the other person. Lean in your Emotional Intelligence skills to set aside personal differences in order to give yourself a good opportunity to listen and truly hear what the other persona has to say. 

Another way that you can be a barrier to yourself is by distractions that you bring along with you on a daily basis. Phones, smartwatches, and computers can all tug at your attention even if it’s just for a moment. Turn off notifications, or shut the device down entirely especially during critical conversations where you need to be at your highest level of listening ability and attention. 

Barrier 3: The Setting and Environment


Even when we are fully engaged with the person delivering the message, the setting and surroundings can be a distraction. Sometimes I find myself susceptible to environmental distractions when either A) The importance of the conversation is low while being in a very public setting with a lot going on. B) A disinteresting lecture in a very quiet setting. 

During a one-on-one, ask to move to a different location if possible when the importance of the message is high. This will not only help you be a better listener in the moment but will also show the other person that you value what they have to say. 

For those times where there is very little mental stimulation, create your own! Take notes, listen to what is not being said, ask questions if possible and mentally sort info to keep engagement high.

Understand the main factors that hinder your ability to listen to others at times. Mentally acknowledge them, adapt and overcome the barrier to keep your engagement and knowledge transfer with the other person.

Make a better tomorrow. 
-ZH

Plan, monitor & assess your goals

Plan, monitor & assess your goals

I love when New Year rolls around. I’ve typically taken some time during the last month to think through how the previous year went both personally and professionally and I’ve set some goals (PTB 301) to kick off the new year right.  A goal without a plan or accountability is nothing more than a wish or dream. Today we’ll look at how to plan monitor and assess your goals so that you can turn your goal into reality. 

Embrace Accountability 


Without accountability, your goals fall victim to circumstances and excuses. in over 6 years at PTB, we’ve never missed a weekly show average because we truly feel accountable to deliver you leadership content on a regular basis. Without that accountability, the likelihood of late or missed shows would be significantly higher. 

How are you going to own your goals this year? Hold yourself accountable to reach your goal and include a few trusted others as accountability partners to help keep you on track. At the end of the year, I always take my wife out to a nice lunch, and I cover what my goals are for the next year. She’ll then check into seeing how things are going, and it gives us another topic of conversation to have throughout the year. 

I also keep my goals written up on my whiteboard so I see them every day. They only come down once they are done. Think of posting your goals somewhere in a space that you are in on a regular basis. I know of people that have them in their car, at their cube at work, and even their lock screen of their phone. 

Plan your time and check-ins


If you built your goals using the SMART format from last week, you’ve got some kind of timeframe that you want to complete your goal by.  Be intentional in planning out time and the path you are going to take to get to the finish line. Some goals may need a weekly check-in while others may need a monthly or quarterly check-in to see how you are progressing. 

Remember not to be too hard on yourself as you check in on your goal progress. Think progress over perfection. It’s ok to adjust your goal if life has thrown you a curveball during the year. 

Celebrate along the way


As you check in on your goal status, reflect back and celebrate the progress that you’ve made so far.  Sometimes in our drive to accomplish our goals, we forget our starting point and how much things have changed along the way. People are quick to adapt to a new normal! 

Celebrate with yourself. Celebrate with others. Acknowledge and appreciate the hard work that you’ve put in so far. 

Leverage technology


There are a ton of great apps out there that can help you track and monitor your goals. 

No doubt you have some type of technology around you on a daily basis, from smartphones to watches to all-out smart homes, leverage what’s around you to help you stay on track. 

Find inspiration in tough times


Sometimes you just hit a rut and things aren’t progressing as you wanted them to for a number of reasons. Take some time to find inspiration to help pick yourself up or to give you a new perspective on your goal and how to achieve it. Search online for groups around your shared interests, articles, and books that may help you get back in a positive direction. 

You’ve taken the time to plan out some great goals this year. You can do it! Hold yourself accountable, keep them top of mind, leverage all the resources around you, and celebrate that progress. You can accomplish some amazing things this year. 

Make a better tomorrow. 
-ZH

How to set a goal that sticks

How to set a goal that sticks

Setting a goal is easy, but getting that goal that sticks can be an entirely different story. To help give yourself a better chance to reach your short and long-term goals, it’s important to set your goal in a way that is easy to follow, has tangible steps, and sets the time to get it done. It’s the ambiguity that often gets the best of our goals. 

Today we’ll follow the SMART format to set goals that are actionable and attainable. 

S-Specific


Your goal has to have a specific foundation to be built on. I am often critical of goals that are overly subjective and abstract (ex. I want to grow in my development) because you can’t hit something when you don’t even know you are shooting for it.

The specific subject can center around many things

  • A culminating event. ( I want to run the NY Marathon)
  • A time or efficiency (Do a task x% faster)
  • An achievement (accreditation,  an award, promotion)
  • An increase or decrease in number (weight, finances)

What specifically do you want to do or accomplish? Spell it out exactly to get a good start to the goal. 

M- Measurable


Now that you’ve got what you are shooting for in a goal, how are you going to measure its success? You need measurables in place to evaluate your progress and if you need to change or adapt things along the way.

In the NY marathon example, I need a qualifying time to get in. My measurable may be tracking my time as I try to hit my ultimate qualification time. In your professional career, it may be how many resumes and job applications you are going to complete a week. 

You should have some type of action attached to your goal and a way to measure the progress, if not, take time here to outline tangible ways to track your success. 

A- Achievable


You’ll want to take a realistic look to determine if the goal is reasonable enough to hit within your timeframe.  For your aspirational, long-term goals, build short-term goals that build and elevate you towards your ultimate goal. 

A stretch goal is perfectly fine to shoot for, just make sure it doesn’t stretch you so far that you break in the process. 

R- Relateable


Some goals you shouldn’t pursue! That’s not to say it’s a bad idea or a wrong endeavor to work towards. Maybe the timing is off. Perhaps you are already loaded up with other things. Sometimes a goal can take away from other important areas you need to master and win in first. 

Make sure that the goal or pursuit is timely, aligns with your current responsibilities and capabilities, and matches your personal values. Don’t waste your time on things that you shouldn’t be doing.  Your goal should contribute to your long-term aspirations in some way. 

T- Time-bound


No goal is complete without a time deadline to accomplish it. Set sometime around when you want to accomplish the task in order to stay motivated and focused on completing it. 

If you don’t hit your goal in the desired or set timeframe, it’s likely not the end of the world. Step back and assess why you didn’t make it and what you could do differently. Adjust, set a new goal, and get back at it. 

A few examples


Personal

  • I want to hit a 3:02 marathon time to qualify for the NY Marathon on Nov 3rd.
  • I want to lose 24lbs during the year and focus on 2lbs a month. 
  • I want to learn Morse Code and have the ability to pass the Morse Code interpretation test by June 30th. 

Professional

  • I want to earn a promotion in 18 months and take on 3 new responsibilities around operations and finance. 
  • I want to get a new job in 3 months. I’ll complete 4 applications a week and network with 5 new people a week. 
  • I want to earn my certification in my field in 12 months. I will join 2 study groups and the local chapter affiliation to help in my prep. 

Design goals that are clear, attainable, and have a set deadline to get it done. You’ll give your focus and motivation a boost while significantly raising the likelihood of meeting your goal. 

Make a better tomorrow. 
-ZH

People over positions

People over positions

The talk of the great resignation is the hot topic these days in the business world. Some companies are working to get ahead of the exodus of talent from the organization, others are afraid to even broach the topic in fear of speaking it into existence and a small group just blames the workers for not wanting to work anymore. (EP 292, 4 Phrases to remove from your leadership talk)

The dynamic has shifted and people feel more empowered not to settle and are looking for a place that pays fairly, allows them to have a healthy personal life, and equips them to grow in their careers. 

I’ve led for years with the mindset of People Over Positions. As I teach the concept to other leaders, I always frame it up in terms of resources. With enough time, I can fill any role in any organization, but I only get one (your name here). If you knew that you only had one of a particular resource, wouldn’t you want to take care of and nurture it like your life depended on it?

The concept, while simple, certainly has been an Ah-ha moment for leaders as they think about how they currently treat and prioritize their people and key roles across the organization. Here are some tips on how you can live out the People over Positions concept with your team and build a highly efficient team and sticks around for the long term. 

Make the person’s personal time a priority


You’ve heard countless stories of people that have sacrificed large periods of their personal and family lives in order to get a job done. I was that person for a while, and it caused me to have a weird sense of a badge of honor and a chip on my shoulder like the company owed me something. I took realizing that I was out of balance and stepping up to difficult conversations at times to get back on track. 

Your team should never feel like they can’t have a life outside of work or have to sacrifice large personal goals in order to collect their paycheck. Some ways that you can make your team’s personal time include:

  • Be as accomodating as possible to time-off requests: Ensure that the person doesn’t feel guilt for taking the time.
  • Cover small investments like books and seminars. Could the person cover the cost of a $22 book? Likely, but the gesture is worth far more. 
  • Be authentically engaged in their personal hobbies, passions, and family adventures. Learn family members’ names, and take a genuine interest beyond, “How are you?” Open up your conversations with the personal aspects to show them it’s a priority for you.

Help them move on


Part of People over Positions is helping people move on to the next thing that they want to do. I’ve had leaders struggle a bit with this point in the past. “Why would I want to give up someone that’s so important to my team?” (We call that a Blocker in my world because they are blocking the talent pipeline behind them)

Everyone is where they are for a season. Eventually, you are going to move on from your role and so will each member of your team. Now imagine how that person feels when you are actively involved in their career aspirations. 

  • They feel cared for. It’s an active effort that shows you are caring for them on a personal level. The fun benefit here is that they begin to care for their teammates in a very personal way when they themselves feel cared for.
  • They are more effective than ever. As you invest in your person, that investment begins to pay off before they move on. Their larger sense of the business or the added context of an entirely different area makes them better in the role that they are in today. 
  • Your hiring costs go down. When a person feels cared for they are going o stick around longer. They are also going to shorten your time to fill open roles because they will be willing and ready to take on the new challenge. You also have an advantage of a person coming into the new role with a strong sense of context to have more of an immediate impact on their new work. 

Ways that you can help 

  • Support academic learning – from books to classes
  • Support time needed to learn and study. 
  • Give them stretch assignments
  • Provide them opportunities to explore curiosities and career journeys across the organization
  • Be a connector. Connect them to other key people in the company that can help propel their career
  • Help them prepare their successor

Model it yourself


In order to fully live out the People over Position concept, you’ve got to include yourself in that process as well. That means you’ve got to bring balance in your life and not have your job be your life. Certainly, it’s a part of your life, but it’s not healthy for it to be all-encompassing in your life. What would happen if the business folded or your position went away? Not only do you lose your income, but your sense of purpose and value also disappears in an instant. 

Show others that you are prioritizing your health, time away from work, and investing in yourself so that others know it’s ok and safe to do the same themselves. You can give them all the empowerment in the world, but you don’t live out what you talk about, then the person is much less likely to take healthy action. 

Unlimited Paid Time Off (PTO) became a hot trend at forward-thinking companies and continues to be the norm in some industries and circles. What people found is that while the company offered unlimited PTO, people were actually taking less time off than other companies with a more traditional vacation policy. It’s the classic example of talking the talk, but not walking the walk. Be sure you are walking your talk. 

Keep it in context


People over Positions can be a game-changer in the mindset of how you and other leaders engage your people. While the approach puts a priority on care, it doesn’t mean you put your business at the bottom of the priority list. With this concept you still on occasion:

  • May ask a person to make a small sacrifice in time to help the team meet a critical goal. 
  • May need to connect in “off hours” on something that can not wait until the next business day. 
  • May ask them to do a task that they aren’t happy with. 

Absolutely keep your accountability high with this approach to your team. They will be more willing to step up when they know that you care for them. Don’t be afraid to reach out about asks from the above points, just be mindful not to overuse the asks, and that it’s an appropriate level of urgency to warrant the interaction. 

Care and invest in your people. Remember that you only get one of that unique individual for a set amount of time.  Your legacy will grow as others go out and model your influence, your business will become stronger and you’ll have a higher sense of purpose as a result. 

Make a better tomorrow. 
-ZH